Security and performance concerns made it challenging for TrialCard to enable its employees to work from home when the COVID-19 pandemic hit.

Customer service agents use a voice-over-IP phone and thin-client computer, both of which were designed to work in an on-premises office environment. “They need those systems to do their day-to-day job,” says Ryan Van Dynhoven, director of infrastructure at TrialCard, a Morrisville, N.C.-based company that helps pharmaceutical manufacturers connect with patients, including providing patient support and clinical trial services.

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