The BBC reports:
Crowdfunding website Kickstarter has surprised some of its users by replying to complaints they made seven years ago. Users who received responses to long-expired projects from 2013 took to Twitter to congratulate the company on its response times. Kickstarter said the emails were “auto-generated in error… The emails folks received yesterday was due to an unfortunate human error while working on a clean-up task completely unrelated to the ticket from 2013,” a company spokeswoman said. “It’s important to remember we are still a small team at Kickstarter and mistakes can happen.”

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